Contact
Who to write to depends on what you need. Lab results are held by the laboratory that processed your order, not by this site.
If you are a patient
For anything about your results — a test that is not showing, a value you do not understand, a missing order, correcting your email address or record number — contact the laboratory where the test was done. That laboratory is the custodian of your record and the only party that can correct it.
If the access link never reaches your inbox, check the spam folder first. If it is still missing, the address on file at the laboratory is probably a different one; the laboratory can update it.
If you are a healthcare provider
Provider access is granted by the laboratory you work with. To request it, or to correct your practice details, contact that laboratory. If you already have access, sign in with your email address or with your Google or Microsoft account.
If you represent a laboratory
To bring your laboratory onto the Salud Medica network, request a demonstration, or discuss an integration with your current LIS, write to us. We answer laboratory owners and directors in Puerto Rico.
- Email Salud Medicapartners@saludmedica.com
- The platform for laboratories
Privacy and data
For questions about how your information is handled, or to exercise a right over your data, write to the address above and name the laboratory that processed your order. Requests touching a clinical record are coordinated with that laboratory, which is the record’s custodian.
Where we operate
Salud Medica Inc. operates in Puerto Rico, United States. We serve patients and partners in Spanish and English.