Patient engagement
Keep patients coming back — automatically.
Your lab stays top of mind effortlessly. The platform sends the right message on the right channel by simple rules — and whenever you need to, your team can reach any group of patients or providers.
Ready-to-use automations
Tap an automation to preview it
Segment patients and providers separately, with filters for each domain.
New results — New results from your July 15 visit are ready in your portal.
Patient portal for clinical laboratories
Fewer calls to your front desk
Every result a patient finds on their own is a call your staff does not take. The portal answers what reaches your front desk today: where is my result, what did the last one say, how do I send it to my doctor.
- Their results history
- Each value on a chart
- The PDF report, as on paper
- Share with their doctor
- What each test means
- Send their order and insurance cardComing soon
- Appointments at the lab or at homeComing soon
Last 4 visits
Referring-physician portal
The doctors who refer to you find everything themselves
A doctor who finds your laboratory’s results in seconds is a doctor who refers again. And your staff stops being the one chasing them by phone.
- Every patient they referred
- Critical values flagged
- The trend for each test
- The signed report
- Send orders to the laboratoryComing soon
- Sign in without a password
Clinical laboratory software
Know where your business comes from
Your laboratory already produces this data; today nobody reads it. The dashboard tells you which doctor referred less this month than last, which tests carry your volume, and how each branch is doing — on the screen that opens when you sign in.
- The doctors who refer to you most
- Who referred less than last month
- The tests that carry your volume
- Every branch, compared
- Orders, tests and same-day delivery
- Any period, against the one before
Orders
1,284
+12%
Tests
5,910
+9%
Same day
87%
+4 pts
vs. last month
Orders referred this month
Home visitsComing soon
Coordinate home visits without the friction.
Schedule visits, assign the right phlebotomist or nurse, track each visit in real time, and optimize routes by zone — with automatic reminders for every patient.
- Staff assignment
- Status tracking
- Zone coverage
- Patient reminders
Feedback
Hear every patient, order by order.
A short survey on every order screen collects your patients’ feedback, and your staff reads it beside the order. Coming soon: satisfaction by location and over time, and alerts when an order scores low.
- Per-order feedback
- Patients and providersComing soon
- Satisfaction trendsComing soon
- Low-score alertsComing soon
Order #A-2231 · Borinquen Lab
How was your experience?
Great
More than a results repository
A complete ecosystem
Patients, providers, and your lab connected on one bilingual platform.
Modern, mobile-first experience
Fast and in Spanish, with Google, Microsoft, or magic-link sign-in — no passwords.
Compliance built in
HIPAA and HL7, with hospital-grade auditing and security from day one.
Tools to run your lab
Metrics dashboard, order queue, and real-time balance visibility.
White-label
Your own domain and branding — stand out with a platform that looks and feels like yours, not a generic vendor’s.
Open platform
We integrate with any LIS vendor in Puerto Rico — no need to replace the system you already run.
Built for your lab
Simple, fast to roll out, and in your language
- Live in days, not months
- Simple, predictable pricing
- Spanish-language support when you need it
- 15+
- Years of experience
- 1M+
- Patients served
- ~10M+
- Tests processed